Payment Policy

At Bella Vesta, we aim to make paying as easy and secure as possible. This Payment Policy explains which payment methods we accept, how payments are processed, and what happens in the case of unpaid, failed, or incorrect transactions. This policy is designed to comply with applicable consumer and e-commerce laws in the United Kingdom, the United States, Canada, and Australia, and it works alongside our Shipping and Returns Policies. Where local laws provide additional rights, those rights will apply.

1 Accepted payment methods

We accept the following payment methods:

• Visa
• Mastercard
• American Express
• Apple Pay
• Google Pay
• Union Pay
• Shop Pay

All payments are processed in the currency of the country you are ordering from: United Kingdom (GBP £), United States (USD $), Canada (CAD $), and Australia (AUD $). Full payment must be made at the time the order is placed.

2 Payment security

Your payment security is our highest priority. Our website uses a secure SSL connection (HTTPS) to encrypt personal and payment information.

• Transactions are processed through certified payment providers that meet high security standards.
• We do not store full card or bank details.
• Each transaction may be checked for potential fraud or misuse. If needed, we may request additional verification.

3 Payment process and order confirmation

Once your order and payment are completed, you will receive an order confirmation and a digital invoice by email.

• Please review your confirmation carefully and contact us immediately if anything is incorrect.
• Orders are only processed after payment has been successfully received (see our Shipping Policy for processing times).

4 Failed payments or chargebacks

If a payment is declined, fails, or is later reversed (for example, through an unfounded chargeback), we reserve the right to cancel the order.

• Any costs resulting from unfounded chargebacks may be charged to the customer.
• If there is a payment issue, we will contact you to resolve it together.

5 Refunds

For returned items, we will refund the purchase amount (including the original standard shipping costs) within 14 days using the same payment method used for the purchase.

• Please see our Returns Policy for conditions and exceptions.
• We do not charge administration or processing fees for refunds.

6 Errors or fraud

If we suspect fraud or misuse, we may temporarily suspend the transaction and contact you for verification.

If fraudulent activity is confirmed, we reserve the right to cancel the order and, where necessary, report the matter to the appropriate authorities.

7 Contact details

For questions about payments or this policy, you can contact our customer service team.

Company Information