Login

Country

Cart

Your cart is empty

Shipping Policy

Last updated: 19/01/2026

Bella Vesta is committed to excellence and the full satisfaction of our customers. We work hard to process and ship your order as quickly and reliably as possible. Please note that weekends, public holidays, carrier delays, customs processing, and unexpected events may affect delivery times.

1. Where We Ship

We currently ship orders to addresses within:

  • Australia

  • United Kingdom

  • United States

  • Canada

Orders placed with a delivery address outside these countries will be cancelled and refunded.

2. Order Cut-Off Time

To ensure timely processing, the following order cut-off times apply for each region:

Australia

Cut-Off Time: Monday to Friday – 5:00 PM (GMT+09:30)
Timezone: Australian Central Standard Time (ACST – Broken Hill)

United Kingdom

Cut-Off Time: Monday to Friday – 5:00 PM (GMT or GMT+1 during BST)
Timezone: Greenwich Mean Time (Londen)

United States

Cut-Off Time: Monday to Friday – 5:00 PM (EST)
Timezone: Eastern Standard Time (New York City)

Canada

Cut-Off Time: Monday to Friday – 5:00 PM (EST)
Timezone: Eastern Standard Time (New York City)

General Notes

  • Orders placed after the cut-off time, on weekends, or on public holidays will be processed on the next business day for that region.

  • These cut-off times ensure we can begin processing and fulfilling your order as efficiently as possible.

3. Handling Time & Transit Time

Delivery Time = Handling Time + Transit Time

Handling Time (All Countries)

1–2 business days (Monday to Friday)
Time to process, pack, and hand over your order to the carrier.

Transit Time by Country

Australia
Estimated Transit Time: 4–7 business days
Carriers: Australia Post, CouriersPlease, or equivalent.

United Kingdom
Estimated Transit Time: 4–7 business days
Carriers: Royal Mail, Evri, DPD, or equivalent.

United States
Estimated Transit Time: 4–7 business days
Carriers: USPS, UPS, FedEx, or equivalent.

Canada
Estimated Transit Time: 4–7 business days
Carriers: Canada Post, Purolator, or equivalent.

Transit times are general estimates provided by carriers and may vary based on location, carrier capacity, customs, weather, and other external factors.

Bella Vesta will make reasonable efforts to ensure delivery within estimated timeframes; however, these estimates are not guaranteed.

4. Shipping Costs

We currently offer:

Free standard shipping on all orders to Australia, the United Kingdom, the United States, and Canada.

No minimum order amount is required.

5. Shipping Methods

We primarily work with nationally recognized carriers, depending on your delivery country:

  • Australia: Australia Post, CouriersPlease

  • United Kingdom: Royal Mail, Evri, DPD

  • United States: USPS, UPS, FedEx

  • Canada: Canada Post, Purolator

Your order will be processed at our facility and then delivered by the carrier responsible for your region.

6. Order Tracking

We provide tracking whenever available.

Once your order ships, you will receive a confirmation email (or SMS where available) with tracking information so you can follow your parcel until delivery.

7. Undeliverable Packages

A package may be returned to us if:

  • The address provided was incorrect or incomplete, or

  • The carrier was unable to complete delivery.

If this occurs, we will contact you using the information provided at checkout.

If you request reshipment, you will be responsible for any additional shipping costs associated with resending the package.

8. Delays, Force Majeure & Carrier Responsibility

We are not responsible for delays caused by:

  • Carriers

  • Customs or import inspections

  • Weather or natural events

  • Labor strikes

  • Peak seasonal volume

  • Events beyond our reasonable control

If we become aware of a significant delay, we will make reasonable efforts to assist you with updates and tracking information.

9. Lost or Missing Shipments

If your shipment appears lost in transit or has not arrived after a reasonable period beyond estimated delivery:

Please contact us at info@bellavesta.com with:

  • Your order number

  • Any available tracking details

We will work with the carrier to investigate and, where appropriate, arrange a replacement or other solution in accordance with applicable laws and our store policies.

10. Contact Information

For questions related to shipping, delivery, or your order status:

Phone: +447311128302
Email: Info@bellavesta.com
Contact form: Go to Customer Service

Customer Service Hours:

Monday to Friday: 9:00 AM – 5:00 PM
Saturday and Sunday: 12:00 PM – 4:00 PM

Greenwich Mean Time London We aim to respond within one day.

FREE DELIVERY

Carefully shipped with tracking, from our atelier to your door.

30-DAY EASY RETURNS

Try your pieces at home and return or exchange within 30 days.

PERSONAL CONCIERGE SUPPORT

A dedicated client advisor assists you with sizing, styling and care.

SECURE & PRIVATE PAYMENTS

Encrypted checkout with trusted global payment partners.